Privacy Policy
Tradie AI (TAI)

Introduction

Ridley Commerce Pty Ltd (ABN 33653368248) (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how Tradie AI (“TAI”, the “App”, or the “Site”) collects, uses, stores, and shares your information when you use our website, mobile applications, services, and related tools.

By using TAI, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of the App and Site.

Information We Collect

We may collect the following categories of information:

• Personal identification information: Name, email, phone number, business name, trade licence, billing details, and other details you provide.
• Login details: Information when signing in with Google or Apple.
• Uploaded content: Files, documents, media, chat inputs, or notes you choose to upload.
• Payment details: Collected and processed securely by third-party payment providers (e.g., Stripe).
• Usage data: Device type, IP address, operating system, browser details, app activity, crash logs, and interaction data.
• Location data: When enabled, for service or compliance purposes.

How We Collect Information

• Directly from you when you sign up, log in, make a purchase, or upload content.
  
• Automatically when you use the App or Site (via analytics, cookies, or device logs).
• From trusted third-party partners such as Google, Apple, Firebase, Stripe, or OpenAI.

How We Use Information

We use collected information to:

• Provide, operate, and improve TAI services.
• Process payments and manage subscriptions.
• Respond to support requests and provide customer service.
• Communicate updates, new features, promotions, or offers (with opt-out available).
• Monitor app usage, detect fraud, and ensure security.
• Comply with legal obligations.

Legal Basis for Processing

Where applicable under international laws (e.g., GDPR/CCPA), we process data on the following bases:

• Consent – where you have given permission (e.g., marketing emails).
• Contract – to provide the services you signed up for.
• Legitimate interests – such as improving our services, analytics, and preventing fraud.
• Legal obligations – when required by law.

Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, or resolve disputes. Payment details are not stored on our servers.

Sharing & Disclosure

We do not sell your data. We may share your information only with:

• Service providers (e.g., Stripe for payments, Firebase for hosting, OpenAI for AI processing).
• Legal authorities if required by law.
• Business transfers if we merge, acquire, or sell part of our business.

International Transfers

Some data may be processed on servers located outside Australia (including the United States). Where this occurs, we take reasonable steps to ensure your data is protected under applicable privacy laws.

Cookies & Tracking

TAI and the Site use cookies and similar technologies to improve functionality, personalise content, and analyse usage. You can manage cookie preferences via your browser, but disabling cookies may limit functionality.

Security

We implement appropriate encryption, storage, and security practices to protect your data. However, no system is 100% secure. You acknowledge that you use TAI at your own risk.

User Rights

You may:

• Access, update, or delete your data.
• Opt out of marketing communications via unsubscribe links or by contacting us.
• Request a copy of your data (portability).
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or other authority.

To exercise rights, contact: admin@ridleycommerce.com

Children’s Privacy

Our services are not directed to children under 15.

• Users aged 15 or older may use Tradie AI without parental consent.
• If you are under 15, you may only use Tradie AI with the involvement and consent of a parent or legal guardian. By creating an account, you confirm that you are at least 15 years old, or that you have the consent of a parent or legal guardian if under 15.
• We do not knowingly collect personal information from anyone under 15. If we become aware that we have collected such information without proper consent, we will delete it promptly.

AI Disclaimer

TAI uses artificial intelligence tools to generate content and provide information. AI-generated responses are for informational and display purposes only and should not be relied upon as legal, financial, safety, or compliance advice. Users remain solely responsible for verifying information and ensuring compliance with relevant laws, standards, and regulations. We disclaim liability for reliance on AI-generated outputs.

Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on our Site and App with the revised date. In the event of significant changes, we may notify users via emailor in-app notification.

Contact Us

Ridley Commerce Pty Ltd
Email: admin@ridleycommerce.com
ABN: 33653368248