Privacy Policy

1. Who we are

Tradie AI is operated by Ridley Commerce Pty Ltd (ABN 33 653 368 248), a company based in Queensland, Australia. In this policy, "we", "us" and "our" means Ridley Commerce Pty Ltd, and "Tradie AI" or "the app" means our mobile applications, website and related services.

Contact:

Ridley Commerce Pty Ltd

Gold Coast, Queensland, Australia

privacy@tradie-ai.com

2. Who this policy applies to

This policy applies to everyone who uses Tradie AI. It explains what information we collect, why, who we share it with, and what control you have over it.

Tradie AI is currently available in Australia and New Zealand. Country-specific rights are set out in Annex A (Australia) and Annex B (New Zealand). If a country-specific section conflicts with anything in the main body of this policy, the country-specific section applies to residents of that country.

You must be at least 18 years old to use Tradie AI. See section 16.

3. What we collect

3.1 Account and profile information

• Your email address and password, or your Google or Apple sign-in details
• Your name, profile photo and bio
• Your business details: business name, phone, website, email, address, logo, brand colour, bank account details for invoices, tax rate, payment terms, and licence and insurance details
• Your trade type, work state, country or region, and local authority, which we use to tailor answers to where you work
• Account settings, referral information, and whether your email is verified

If you sign in with Apple and use Apple's private email relay, we receive the relay address rather than your real email. That's fine — everything works normally.

3.2 Things you create in the app

• Chats — your conversations with the AI, including messages, folders, and how they're organised
• Documents — quotes, invoices, SWMS and other documents you generate, including drafts, templates, document numbering and signing sessions
• Images — photos you upload, images the AI generates for you, your profile photo and business logo
• Files — PDFs and other documents you attach to chats
• Lists — lists you create or generate
• Clients — the names, addresses, mobile numbers and email addresses of your customers (see section 8)
• Jobs — job records including the job address, your client's contact details, job details, type, status and scheduling, along with your job diary entries, notes and any photos or document snapshots attached to them (see section 8)

3.3 Voice and audio

When you use voice input, your speech is converted to text. Depending on the feature, this happens on your device or through Cloudflare Workers AI, our transcription service.

We do not create, store or use voiceprints, voice signatures or any other biometric identifier. Audio is processed to produce text and is not kept on our servers afterwards. The resulting text is saved as part of your chat, like anything else you type.

3.4 Subscription and payment information

• Your subscription plan, status and entitlements
• Your credit balance and a ledger of credit purchases and usage
• Records confirming your purchases

We never see or store your card details. All payments are processed by Apple or Google through in-app purchase. We only receive confirmation that a purchase succeeded.

Note that the bank account details saved in your business profile are different — those are your own details, saved so they can appear on invoices you send to your clients. We store those because you asked us to put them on your documents.

3.5 Usage and device information

• Which features you use, and how often
• App installs, opens and session activity
• Crash reports and error logs
• Aggregate usage and token consumption, used to calculate credits
• Feedback you submit through the in-app feedback tool

3.6 What we don't collect

• Your location. Tradie AI does not collect GPS or precise device location. When you type an address, that's text you've entered — we don't track where you are.
• Your card details.
• Biometric data, including voiceprints and face data.
• Health information.

4. How we collect it

• Directly from you — when you sign up, fill in your profile, create content, or contact support
• Automatically — usage analytics and crash reporting as you use the app
• From Apple and Google — if you sign in with them, or when you make a purchase

5. How we use it

We use your information to:

• Provide the app and its features, and generate the documents, answers and images you ask for
• Tailor AI responses to your trade, state and local requirements
• Manage your account, subscription and credits
• Provide support and respond to your questions
• Fix bugs, monitor performance and improve the app
• Detect and prevent fraud, abuse and security incidents
• Send you service messages about your account
• Send marketing emails, only if you've opted in (see section 15)
• Meet our legal and tax obligations

6. AI processing and your data

Tradie AI uses third-party AI services to generate responses, documents, images and transcriptions. When you use an AI feature, the relevant content — your message, and context such as your trade and state — is sent to those services to produce a response.

How your content is routed. Most AI requests go through Replicate, which acts as our AI gateway and provides access to the underlying models, including Anthropic's Claude and OpenAI's models. Voice transcription is handled by Cloudflare Workers AI. Your content passes through these services only so they can generate the output you asked for.

We do not use your content to train AI models. We don't build or fine-tune models on your data, we don't use it to profile you, and we never use it for advertising.

Our AI services act as our processors. They handle your content on our instructions to produce the response you asked for, store it only temporarily while the request is being processed, and are not permitted to sell or share it.

The services involved are listed in section 9.

7. Automated decision-making

We use AI to generate information, documents and suggestions. These are tools that help you do your work — they are not decisions we make about you. Every output is yours to review, edit, accept or ignore, and you remain responsible for checking anything before you rely on it.

What's automated in Tradie AI

What we don't do

• We don't use your personal information to make automated decisions that produce legal effects for you, or that similarly significantly affect you
• We don't profile you, score you, or evaluate you as a person
• We don't set your pricing based on your behaviour — everyone on a plan pays the same published price
• We don't assess your creditworthiness, your business, or your work
• Account suspensions and closures are decided by a person, not automatically

Credits and feature access are how the service functions — you get what your plan provides, and it stops when the plan does. Those are contract mechanics, not judgements about you.

If something looks wrong

If you think an automated process in the app has got something wrong — a credit deduction that doesn't look right, access you should have — email privacy@tradie-ai.com and a person will look into it.

If we ever introduce automation that does make significant decisions about you, we'll update this section and tell you before it starts.

8. Your clients' information

Tradie AI lets you store your customers' details — names, addresses, mobile numbers and email addresses — so you can put them on quotes and invoices, and attach them to job records.

That information belongs to you and your relationship with your customers, not to us. We store and process it on your instructions so the app works. We don't use it for our own purposes, we don't market to your clients, and we don't sell it.

Some things to be aware of:

• You're responsible for handling your customers' information lawfully, including telling them how you use it and only collecting what you need
• When you type a client address, we use Google's address autocomplete service to suggest matches, which means the partial address you type is sent to Google
• If one of your customers asks you about their information, that's a request to you, not to us — but contact us and we'll help you respond
• If you delete a client, a job, or your account, those details are deleted with it

9. Who we share it with

We do not sell your personal information, and we never have.

We share information with the service providers below, only to the extent needed to run the app. Each is bound by contract to protect it and use it only for the purposes we specify.

We may also disclose information:

• If the law requires it, or to respond to a valid request from a court, regulator or law enforcement agency
• To protect our rights, safety, or the safety of others, or to investigate fraud or misuse
• To professional advisers such as lawyers and accountants, under confidentiality
• If our business is sold, merged or restructured — in which case the buyer is bound by this policy, and we'll tell you before anything changes

We keep this list current. If we add a provider, we'll update this section.

10. Sending information overseas

Tradie AI runs on infrastructure located outside Australia and New Zealand. Your information is stored and processed in the United States, and some providers operate globally.

Based on the providers listed in section 9, your information may be disclosed to recipients in:

• United States — Google/Firebase, Anthropic, OpenAI, Replicate, Render, RevenueCat, Stripe, Resend
• European Union — Wiredash
• Global infrastructure — Google Places, Cloudflare, Apple, all of which operate data centres in multiple countries

Before we engage any provider, we take reasonable steps to satisfy ourselves that they handle personal information to a standard consistent with Australian and New Zealand privacy law, and we bind them contractually to do so.

11. How long we keep it

Some settings are stored on your device rather than our servers — your voice preference, for example. Those are removed when you delete the app.

12. Deleting your account

You can delete your account at any time: Settings → Delete Account. You'll be asked to type DELETE ACCOUNT to confirm. It's permanent and can't be undone.

What's deleted:

Your profile and business details, all chats and messages, all documents, templates and signing sessions, all images and uploaded files, all lists, your entire client list, all jobs and job diary entries, your library, your folders, your credit balance, your login credentials, your marketing email subscription, and your subscription record with our payments provider.

What we keep, and why:

• Transaction and payment records — for 7 years, because Australian tax law requires it. These are financial records, not your content.
• Usage logs — technical records of AI requests, used for billing accuracy and troubleshooting. These are automatically deleted 12 months after they're created.
• Aggregate usage statistics — totals that are not linked to you and can't be used to identify you.
• Analytics already collected — historical analytics data held by our analytics provider, which is not re-linked to you after deletion.
• Anything we're legally required to retain, or that we need to resolve a live dispute or legal claim.

Your subscription is separate — if you have an active subscription through Apple or Google, deleting your Tradie AI account does not cancel it. Cancel through your store account settings.

Backups are purged within 30 days.

Before you delete, download anything you want to keep — documents, quotes and invoices are not recoverable afterwards.

Cancelling your subscription is separate: do that through your Apple or Google account settings. Deleting your Tradie AI account does not cancel an active subscription.

13. Keeping it secure

We protect your information with encryption in transit and at rest, access controls limiting who on our side can reach production data, authentication through established providers, and providers selected for their security posture.

No system is completely secure, and we can't guarantee absolute security. You can help by using a strong, unique password and keeping your device secure.

14. Your rights

You can:

• See what we hold — request a copy of your personal information
• Correct it — most things you can edit yourself in the app; contact us for anything you can't
• Delete it — through Settings, or by contacting us
• Get a copy — request your information in a portable format
• Opt out of marketing — see section 15
• Complain — see section 20

Most requests are free. If a request is repetitive or would take substantial work, we may discuss a reasonable charge before proceeding — we'll always tell you first.

To make a request, email privacy@tradie-ai.com. We may need to verify your identity, and we'll respond within 30 days. If we can't do what you've asked, we'll explain why and how to take it further.

15. Marketing emails

We only send marketing email if you've opted in. You can opt in when you sign up, or later in Settings.

To stop them: turn the toggle off in Settings, or click unsubscribe in any marketing email. We'll action it promptly and within 5 business days at the latest.

Service messages are different. Password resets, receipts, document signing links and important account notices aren't marketing, and you'll keep receiving them while you have an account.

16. Age

Tradie AI is for people aged 18 and over. It's a business tool for running a trade business, and it involves payments, contracts and financial information.

We don't knowingly collect information from anyone under 18. If we find out we have, we'll delete it. If you believe someone under 18 has an account, email us.

17. If something goes wrong

If a data breach occurs that's likely to cause serious harm, we'll assess it promptly, notify the relevant privacy regulator, and tell affected users directly — explaining what happened, what information was involved, and what to do about it.

Specific obligations are in Annex A (Australia) and Annex B (New Zealand).

18. Analytics and tracking

Tradie AI uses analytics to understand how the app is used and where it needs work. This covers which features are opened, session activity, crashes and errors, and app installs and updates.

We use Firebase Analytics for this. We do not use advertising networks, ad tracking, or third-party advertising identifiers, and we don't build advertising profiles.

Our website uses cookies for basic functionality and analytics. You can control cookies through your browser, though some functions may not work if you block them.

19. Changes to this policy

We may update this policy. When we do, we'll change the effective date at the top and post the new version in the app and on our website.

If a change materially affects your rights or how we use your information, we'll tell you directly — by email or in-app notice — before it takes effect.

20. Contact and complaints

Questions, requests or complaints:

privacy@tradie-ai.com

Ridley Commerce Pty Ltd

Gold Coast, Queensland, Australia

We take complaints seriously. Tell us what's happened and we'll investigate and respond within 30 days. If you're not satisfied with our response, you can escalate to the regulator in your country — details in Annex A and Annex B.

Annex A — Australia

This annex applies if you're in Australia and adds to the main policy.

A1. Our obligations

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

A2. Collection

We collect personal information directly from you wherever possible. If we collect it from someone else, we'll take reasonable steps to let you know unless doing so would be unreasonable or impracticable.

We only collect what we reasonably need to provide Tradie AI. Where information is optional, we'll say so — and you can use the core features without providing it.

We don't collect sensitive information as defined by the Privacy Act (health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal record or biometric information), and we ask that you don't put it into the app.

A3. Overseas disclosure (APP 8)

As set out in section 10, we disclose personal information to overseas recipients, primarily in the United States and also the European Union.

Before disclosing information overseas, we take reasonable steps to ensure the recipient handles it consistently with the APPs, including through contractual commitments.

A4. Access and correction (APPs 12 and 13)

You can ask for access to the personal information we hold about you, and ask us to correct it if it's wrong, out of date, incomplete or misleading. Email privacy@tradie-ai.com.

We'll respond within 30 days. If we refuse access or correction, we'll give you written reasons and tell you how to complain.

A5. Data breaches

We comply with the Notifiable Data Breaches scheme. If we suspect a breach, we'll assess it within 30 days. If it's likely to result in serious harm, we'll notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as soon as practicable.

A6. Marketing

We comply with the Spam Act 2003 (Cth). Marketing emails are sent only with your consent, identify us as the sender, and include a working unsubscribe that we action within 5 business days.

A7. Complaints

Complain to us first at privacy@tradie-ai.com. We'll respond within 30 days.

If you're not satisfied, contact the OAIC:

Office of the Australian Information Commissioner

GPO Box 5218, Sydney NSW 2001

1300 363 992 · oaic.gov.au

Annex B — New Zealand

This annex applies if you're in New Zealand and adds to the main policy.

B1. Our obligations

We handle personal information in accordance with the Privacy Act 2020 (NZ) and the Information Privacy Principles (IPPs).

B2. Collection

We collect personal information directly from you for the purposes described in section 5, and we only collect what we need. We won't collect it unlawfully or in a way that's unfair or unreasonably intrusive.

B3. Overseas disclosure (IPP 12)

We disclose personal information to overseas recipients as set out in section 10 — primarily in the United States, and also the European Union.

Before disclosing personal information outside New Zealand, we take reasonable steps to satisfy ourselves that the recipient is required to protect it with safeguards comparable to those in the Privacy Act 2020, including through contractual commitments.

B4. Access and correction (IPPs 6 and 7)

You can ask for access to your personal information and request correction. Email privacy@tradie-ai.com.

We'll respond as soon as reasonably practicable and within 20 working days. If we refuse, we'll give reasons and tell you how to complain. If we don't correct information, you can ask us to attach a statement of the correction you sought.

B5. Privacy breaches

We comply with the notifiable privacy breach requirements of the Privacy Act 2020. If a breach has caused or is likely to cause serious harm, we'll notify the Office of the Privacy Commissioner and affected individuals as soon as practicable.

B6. Marketing

We comply with the Unsolicited Electronic Messages Act 2007. Marketing emails are sent with your consent, identify us as the sender, and include a working unsubscribe.

B7. Complaints

Complain to us first at privacy@tradie-ai.com.

If you're not satisfied, contact the Privacy Commissioner:

Office of the Privacy Commissioner

PO Box 10094, Wellington 6143

0800 803 909 · privacy.org.nz