1. About these terms

These Terms of Service ("Terms") are an agreement between you and Ridley Commerce Pty Ltd (ABN 33 653 368 248) ("we", "us", "our"), a company based in Queensland, Australia.

They cover your use of Tradie AI — our mobile applications, website and related services ("Tradie AI" or "the app").

By creating an account or using Tradie AI, you agree to these Terms. If you don't agree, don't use it.

Our Privacy Policy explains how we handle your information and forms part of these Terms.

Tradie AI is currently available in Australia and New Zealand. Country-specific terms are in Schedule 2 (Australia) and Schedule 3 (New Zealand). If a country-specific schedule conflicts with anything in the main body of these Terms, the schedule applies to users in that country.

2. Who can use Tradie AI

You must be at least 18 years old.

Tradie AI is built for people running a trade business. By creating an account you confirm that you're 18 or over, that the information you give us is accurate, and that if you're signing up for a business, you have authority to bind that business to these Terms.

We don't allow accounts for anyone under 18. If we find out an account belongs to someone under 18, we'll close it.

3. Your account

You're responsible for your account, including keeping your login details secure and everything that happens under your account.

Tell us straight away at privacy@tradie-ai.com if you think someone else has accessed it.

Don't share your account. If you need multiple people using Tradie AI, contact us about team access.

4. What Tradie AI does

Tradie AI gives you AI-powered tools for running a trade business — generating quotes, invoices and other documents, answering trade and compliance questions, creating and editing images, making lists, and keeping your client records and work in one place.

What Tradie AI is not:

• A licensed tradesperson, engineer, surveyor, building certifier or inspector
• A lawyer, accountant, tax agent or financial adviser
• A safety consultant or compliance auditor
• A substitute for the actual standard, code, regulation or legislation that applies to your work
• A replacement for your own judgement, training, licensing or professional obligations

5. AI outputs — read this one

This is the most important section in these Terms.

Tradie AI uses artificial intelligence to generate its responses, documents and images. AI can be wrong. It can be confidently wrong. It can misstate a standard, miscalculate a quantity, cite something that doesn't exist, or give an answer that was right in one state and isn't in yours.

You must check every output before you rely on it. That applies with particular force to anything involving:

• Safety, including SWMS, risk assessments and site documentation
• Building codes, Australian and New Zealand Standards, or any regulatory requirement
• Electrical, gas, plumbing, structural or other licensed work
• Pricing, measurements, quantities and load calculations
• Contracts, legal obligations or anything you're putting your licence behind

Outputs are information to help you work, not advice, certification or sign-off. You remain fully responsible for the work you do and the documents you issue, exactly as you would if you'd written them yourself. Sending a Tradie AI quote or SWMS to a client makes it your document.

We don't warrant that outputs are accurate, current, complete or fit for your particular job. Standards and regulations change, they vary between states and countries, and AI training data has limits.

If an output looks wrong, it might be. Trust your training over the app.

This section doesn't limit your rights under the consumer guarantees described in section 18.

6. Health and wellbeing

Tradie AI is not a counselling, therapy or crisis service, and it isn't designed to provide medical or psychological treatment.

Some people find AI conversations helpful when things are tough, and that's fine — but it isn't a substitute for real support.

If you're struggling, please talk to someone. A GP, a mental health professional, or someone you trust. If you're in crisis, contact emergency services or a crisis line — Lifeline on 13 11 14 in Australia, or 1737 in New Zealand.

7. Your content

What you put into Tradie AI stays yours. Your messages, uploaded files and photos, the documents you generate, your client records, your business details — all of it. We don't claim ownership.

To run the service, you give us a limited licence to host, store, back up, process, transmit and display your content, and to send it to the service providers listed in our Privacy Policy so they can generate the outputs you've asked for.

That licence is limited to operating Tradie AI for you. We don't use your content for our own commercial purposes, we don't use it to train AI models, and our AI providers are contractually prohibited from doing so. The licence ends when you delete the content or your account, except for backups that are purged on our normal cycle.

When you upload something, you're confirming that you have the right to. Don't upload material you don't own or have permission to use. This matters for copyrighted documents, standards, manufacturer material, plans and photos taken by someone else.

8. Your clients' information

Tradie AI lets you store your clients' contact details so they can appear on your documents.

That information is yours to look after. We store and process it on your instructions, only to provide the service. We don't use it for our own purposes and we don't contact your clients.

By entering client information you confirm that:

• You're entitled to collect and use it
• You've met your own obligations to those people, including telling them how you use their details
• You'll respond to any request they make about their own information — and we'll help if you need us to

If you're handling client information for a business, you're the one responsible for it under privacy law. We're processing it for you.

9. What you must not do

Don't:

• Use Tradie AI for anything unlawful, or to help anyone else do something unlawful
• Upload content you don't have the rights to, or that's unlawful, abusive, harassing or obscene
• Try to reverse engineer, decompile, scrape or copy the app or any part of it
• Attempt to bypass credit limits, subscription tiers, rate limits or security controls
• Use automated systems to access the service except as we allow
• Resell, sublicense or white-label Tradie AI, or use it to build a competing product

• Deliberately generate content designed to mislead or deceive someone in a way that could cause them harm
• Interfere with the service, or with anyone else's use of it
• Share your account, or use someone else's

10. Subscriptions, credits and payment

10.1 How it works

Tradie AI runs on two things: your subscription tier, which determines which features you can use, and quota credits, which are consumed when you use AI features.

You need both. A subscription without credits means you can open the features but can't run them. Credits without a Pro subscription means you can only use them on free features.

10.2 Subscription tiers

Free. A limited set of features, with a one-off allocation of quota credits when you sign up so you can try Tradie AI properly before paying. It's a one-time grant, not a monthly allowance.

Pro. Full access to all features, billed monthly or yearly. Pro includes an allocation of quota credits, and only Pro subscribers can buy top-up credits.

How you receive that allocation depends on which plan you choose:

• Pro Monthly — a fresh allocation at the start of each monthly billing period
• Pro Yearly — your full annual allocation up front, at the start of your subscription year

10.3 The two kinds of quota credits

This is the part worth reading carefully, because the two work differently.

Subscription credits are an allowance for your billing period, like a data allowance on a phone plan. Whatever you haven't used by the end of that period is gone, and it doesn't accumulate.

On the yearly plan, your whole year's allowance is available from day one. You can use it at whatever pace suits your work — there's no monthly limit on how much of it you draw down. Anything left at the end of your year expires when the new year's allocation is granted.

Top-up credits are yours permanently. Once you've bought them they stay on your account indefinitely. They don't expire, they don't lapse when your billing period ends, and they aren't taken away if you cancel.

10.4 How credits are consumed

Credits are consumed based on the actual processing a request takes. A short question costs less than generating a long document with a lot of context. We do it this way because a flat cost per action doesn't reflect what things actually cost to run, and we'd rather charge you accurately than pad every action to cover the worst case.

We always use your subscription credits first. Because those expire at the end of the billing period and your top-up credits don't, we draw on the allocation that would otherwise be lost before touching anything you've paid extra for. Your top-up balance is only used once the period's subscription allocation is exhausted.

How your balance is shown. The app shows your remaining quota as a percentage rather than a number of credits, because what a given request costs varies with its size. Top-ups are sold the same way — buying "an extra 20%" means an additional 20% of your plan's allowance.

Your subscription and top-up balances are shown separately in the app, along with the date your subscription allowance resets, so you can always see what expires and what doesn't.

10.5 Buying top-up credits

You can buy additional quota credits at any time while you hold an active Pro subscription.

Please read this before buying: what your top-up credits can be used on depends on your subscription status at the time you use them.

• While your Pro subscription is active — usable on all Pro features
• After it ends — the credits remain on your account, but can only be used on free-tier features until you resubscribe

Top-up credits are not a substitute for a subscription. Buying credits does not give you Pro access.

We show this at the point of purchase as well as here, because it materially affects what you're buying.

10.6 If you cancel Pro

Cancelling stops future renewals. You keep full Pro access until the end of the period you've already paid for — the end of the month or year, depending on your plan. On the yearly plan that means you keep your remaining annual allowance for the rest of the year you've paid for.

After that:

• Your account moves to the free tier
• Any unused subscription credits for that period expire. They don't carry over
• Your top-up credits stay on your account permanently, but can only be used on free-tier features
• Resubscribe at any time and your full top-up balance becomes usable on Pro features again, alongside a fresh subscription allocation

10.7 Credits generally

Credits have no cash value, can't be exchanged for money, and can't be transferred between accounts.

If you delete your account, or we close it under section 14, any remaining credits are forfeited.

If a payment is refunded or reversed, the credits it paid for are removed. If Apple or Google refunds a subscription or credit purchase, we remove the credits granted with that payment. This applies whether or not you've already used them, and it may leave your balance at zero or negative until it's cleared. You've had your money back, so the credits go back too.

We may also suspend credit grants or limit usage where we reasonably believe an account is being used fraudulently, or in a way designed to extract value while avoiding payment. We'll tell you if we do, and section 14.2 applies.

10.8 If we ever discontinue Tradie AI

We have no plans to stop operating Tradie AI. But top-up credits don't expire, so you're entitled to know what happens if we did.

If we decide to discontinue the service, we'll give you at least 60 days' notice. During that period you can keep using your credits and export your work. At the end of it, we'll refund the unused portion of any subscription you've paid for, and we'll either refund unused purchased top-up credits or provide reasonable equivalent value.

If we cease operating because of insolvency or external administration, we may not be able to honour unused credits. In that situation your claim would be dealt with under insolvency law alongside other creditors. That's how the law works in an insolvency, not something we're choosing to do.

10.9 Paying

Subscriptions and credit purchases are processed through Apple's App Store or Google Play, depending on your device. We use RevenueCat to manage subscriptions and entitlements.

We never see or store your card details. Apple or Google handle the payment.

Subscriptions renew automatically at the then-current price until you cancel. Cancel through your Apple or Google account settings — not in the app, because we can't cancel a store subscription on your behalf.

10.10 Founder and promotional tiers

If you hold a founder or promotional tier, the benefits and duration are as described when you signed up. Founder access runs for the stated period, after which your account moves to a standard tier unless you choose otherwise. We'll give you reasonable notice before that happens.

10.11 Price changes

We may change our prices from time to time, including the price of a subscription you already hold. We won't do that arbitrarily. We will only increase the price of an existing subscription for one or more of the following reasons:

• Changes in the cost of providing Tradie AI — in particular the cost of the AI processing behind the features you use, which our providers bill to us and which moves over time
• Changes in third-party costs we depend on, including app store commissions, payment processing, hosting and AI providers
• New or expanded features added to your plan
• Currency movements, since much of our underlying cost is billed in US dollars while we price in local currency
• Taxes, levies or regulatory costs that apply to the service
• General increases in our operating costs, including wages, infrastructure and support

If we increase the price of a subscription you already hold:

• We'll give you at least 30 days' notice before it takes effect — longer where your app store or local law requires it
• That notice will tell you which subscription is affected, the current price, the new price, the date it takes effect, and how to cancel
• The new price applies from your next renewal after the notice period. It never applies to a period you've already paid for
• You can cancel at any time before it takes effect, through your Apple or Google account settings, and you won't be charged the new price
• We won't increase the price of the same subscription more than once in any 12-month period

Where Apple or Google requires your consent to a price increase, they will ask you directly, and the increase won't apply unless you agree.

Price changes for new subscribers, or changes to the price of credit top-ups, take effect when published and don't affect a subscription you already hold until its next renewal.

11. Refunds

Refunds for App Store and Google Play purchases are handled by Apple and Google under their own policies — we can't process them ourselves. Request a refund directly through your Apple or Google account.

This doesn't affect your rights under the consumer guarantees in section 18. If you have a consumer guarantee claim, contact us and we'll work it out with you, whatever the store's policy says.

12. Changes to the service

Tradie AI is actively developed. We add features, change how things work, and occasionally remove things that aren't working.

If we make a change that materially reduces functionality you're actively paying for, we'll give you reasonable notice and, if you're not happy with it, a fair refund for the unused portion of your subscription.

We may suspend the service temporarily for maintenance, and we'll try to keep that short and out of working hours where we can.

13. Our intellectual property

Tradie AI — the app, the website, the branding, the design, the underlying software and everything we've built — belongs to us or our licensors. Nothing in these Terms transfers any of that to you.

We give you a personal, non-exclusive, non-transferable, revocable licence to use Tradie AI for your own trade business while your account is active and you're complying with these Terms.

"Tradie AI", "TAI" and our logos are our trade marks. Don't use them without our written permission.

14. Suspension and termination

14.1 You

You can stop using Tradie AI at any time and delete your account from Settings → Delete Account. Deleting your account doesn't automatically cancel a subscription — do that through Apple or Google.

14.2 Us

We may suspend or close your account if you seriously or repeatedly breach these Terms, if we're required to by law, if your account is being used fraudulently or to harm others, or if you don't pay.

Except where the breach is serious or we're legally required to act immediately, we'll give you notice and a reasonable chance to fix the problem first.

If we close your account, we'll tell you why unless we're legally prevented from doing so.

14.3 What happens to your work

If we close your account, you can request a copy of your documents and data within 30 days by emailing privacy@tradie-ai.com, and we'll provide it within 30 days of your request — unless the closure relates to unlawful activity, in which case we may act immediately.

If you delete your account yourself, save anything you need first. Deletion is immediate and permanent, and we can't recover it afterwards.

15. Third-party services

Tradie AI relies on third-party services listed in our Privacy Policy, including Apple, Google, our AI providers and our payment processors.

Their availability affects ours. If one of them has an outage, some features may not work.

Where you interact with a third party through Tradie AI, their terms apply to that interaction as well as ours.

16. Availability and support

We work hard to keep Tradie AI running, but we don't guarantee it will be available uninterrupted or error-free.

For support, contact us at privacy@tradie-ai.com. We aim to respond within two business days.

17. Your responsibilities

You're responsible for:

• Checking AI outputs before relying on them (section 5)
• Holding whatever licences, registrations and insurances your trade requires
• The accuracy of documents you issue to your clients
• Your clients' information (section 8)
• Keeping your own copies of anything important
• Your device, internet connection and any data costs

18. Consumer guarantees and our liability

18.1 Your consumer rights are not affected

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, or any other law that can't be excluded by agreement.

If any part of these Terms would have that effect, it doesn't apply to the extent of the conflict.

Under the Australian Consumer Law, our services come with guarantees that cannot be excluded — including that they'll be provided with due care and skill and be reasonably fit for purpose. Details are in Schedule 2. New Zealand rights are in Schedule 3.

We do not contract out of consumer guarantees in either country, including where you use Tradie AI for your business.

18.2 Where we can limit liability, we do

To the extent permitted by law, and subject always to section 18.1:

(a) Where our services are not of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to comply with a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

(b) We're not liable for indirect or consequential loss, loss of profits, loss of revenue, loss of business opportunity, loss of anticipated savings, or loss or corruption of data — except where that loss results from our breach of a consumer guarantee.

(c) Otherwise, our total liability to you for all claims in any 12-month period is limited to the total amount you paid us for Tradie AI in the 12 months before the claim arose.

(d) Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that can't be limited by law.

18.3 Reliance on AI outputs

We're not liable for loss arising from your reliance on an AI-generated output that you didn't verify, where verification would have revealed the problem. Section 5 explains why, and this doesn't limit your rights under section 18.1.

19. Indemnity

You agree to indemnify us against claims, losses and reasonable costs arising from your breach of these Terms, your unlawful use of Tradie AI, content you upload that you didn't have the rights to, or your handling of your clients' information.

This doesn't apply to the extent the claim results from our own breach, negligence or wrongdoing, and it doesn't apply where you've acted reasonably and in good faith.

20. Copyright and takedowns

We respect intellectual property rights and expect you to as well.

If you believe content on Tradie AI infringes your copyright, email privacy@tradie-ai.com with a description of the work, where the infringing material is, your contact details, and a statement that you believe in good faith the use isn't authorised.

We'll investigate and remove infringing material where appropriate. We may close the accounts of users who repeatedly infringe.

21. Resolving disputes

Talk to us first. Most problems get resolved quickly by email at privacy@tradie-ai.com, and we'd much rather sort something out directly than have it escalate.

If we can't resolve it within 30 days, either of us can pursue it through the courts, or through the dispute resolution options in Schedule 2 or Schedule 3.

Nothing here stops you making a complaint to a regulator or consumer affairs body, or seeking urgent relief from a court.

22. Changes to these terms

We may update these Terms. If we do, we'll post the new version with a revised effective date.

If a change materially affects your rights, we'll tell you directly — by email or in-app notice — before it takes effect, and you'll be asked to accept the new Terms.

If you don't accept, you can stop using Tradie AI and delete your account. Continuing to use it after a change takes effect means you accept it.

23. General

Governing law. These Terms are governed by the laws of Queensland, Australia. You and we submit to the non- exclusive jurisdiction of the courts of Queensland — non-exclusive so you can still bring proceedings where you live if the law allows.

Severability. If part of these Terms is unenforceable, the rest still applies.

No waiver. If we don't enforce something straight away, we haven't given up the right to enforce it later.

Assignment. You can't transfer your rights under these Terms without our consent. We may transfer ours if our business is sold or restructured, and we'll tell you if that happens.

Entire agreement. These Terms, the Privacy Policy and any schedules are the whole agreement between us about Tradie AI.

Force majeure. Neither of us is liable for failing to meet an obligation because of something genuinely outside our control.

Survival. Sections 5, 7, 8, 13, 18, 19, 20, 21 and 23 survive termination.

24. Contact

Ridley Commerce Pty Ltd (ABN 33 653 368 248)

Gold Coast, Queensland, Australia

privacy@tradie-ai.com

Schedule 1 — Apple App Store

This schedule applies if you downloaded Tradie AI from the Apple App Store.

1. These Terms are between you and Ridley Commerce Pty Ltd only, not with Apple. Apple is not responsible for Tradie AI or its content.
2. Your licence to use Tradie AI is limited to a non-transferable licence to use it on Apple-branded products you own or control, as permitted by the App Store Usage Rules.
3. We, not Apple, are solely responsible for Tradie AI, including maintenance and support. Apple has no obligation to provide any maintenance or support.
4. If Tradie AI fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation in respect of Tradie AI.
5. We, not Apple, are responsible for addressing any claims relating to Tradie AI, including product liability claims, claims that it fails to conform to a legal or regulatory requirement, and claims arising under consumer protection or similar legislation.
6. We, not Apple, are responsible for the investigation, defence, settlement and discharge of any third-party claim that Tradie AI infringes intellectual property rights.
7. You confirm that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any US Government list of prohibited or restricted parties.
8. You must comply with any applicable third-party terms when using Tradie AI.
9. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right to enforce them against you.
10. Contact for questions, complaints or claims: privacy@tradie-ai.com.

Schedule 2 — Australia

This schedule applies to users in Australia and prevails over the main body of these Terms where they conflict.

A1. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

For services, you are entitled to cancel your service contract and to a refund for the unused portion, or to compensation for its reduced value, if the service has a major failure. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have the problem fixed within a reasonable time, and if it is not, to cancel the contract and obtain a refund for the unused portion.

Section 18 of these Terms does not exclude, restrict or modify these rights.

A2. Being a "consumer"

You are a consumer under the Australian Consumer Law if you acquire services costing less than $100,000, regardless of whether you acquire them for business purposes. Most Tradie AI users are consumers under this definition, and we've drafted these Terms on that basis.

A3. Complaints

Contact us first at privacy@tradie-ai.com. We'll acknowledge within 2 business days and aim to resolve within 30 days.

If you're not satisfied, you can contact your state or territory consumer protection agency, or the ACCC at accc.gov.au.

A4. Governing law

These Terms are governed by the laws of Queensland, Australia.

Schedule 3 — New Zealand

This schedule applies to users in New Zealand and prevails over the main body of these Terms where they conflict.

B1. Consumer Guarantees Act 1993

The Consumer Guarantees Act 1993 gives you guarantees that cannot be excluded — including that our services will be provided with reasonable care and skill, will be fit for purpose, and will be provided within a reasonable time.

Nothing in these Terms excludes, restricts or modifies those guarantees. We do not contract out of the Consumer Guarantees Act, and that applies whether you use Tradie AI personally or for your business.

Our liability is otherwise limited as set out in section 18.2.

B2. Fair Trading Act 1986

Nothing in these Terms limits your rights under the Fair Trading Act 1986.

B3. Complaints

Contact us first at privacy@tradie-ai.com. If you're not satisfied, you can contact the Commerce Commission at comcom.govt.nz, or Consumer Protection at consumerprotection.govt.nz.

B4. Governing law

These Terms are governed by the laws of Queensland, Australia. Nothing in this clause prevents you from bringing proceedings in New Zealand, or limits any right you have under New Zealand law.